Privacy Notice

Last updated: January 1, 2025

1. Introduction

Rankwired ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Account Information: Name, email address, and password when you create an account
• Usage Data: Information about how you interact with our services, including pages visited and features used
• Technical Data: IP address, browser type, operating system, and device information
• Payment Data: Billing information processed through secure third-party payment processors
• Communications: Messages you send to us through support channels

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send billing notifications
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent security incidents

4. Self-Hosted Data

When you use Rankwired's self-hosted solution, all analytics data collected from your websites is stored on your own servers. We do not have access to, collect, or process the analytics data gathered by your self-hosted Rankwired installation. You are the sole data controller for all data processed by your self-hosted instance.

5. Data Sharing

We do not sell your personal information. We may share your information only in the following cases:

• Service Providers: With third-party vendors who perform services on our behalf (e.g., payment processing, hosting)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent for any other purpose

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When your data is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your data for certain purposes
• Restriction: Request restriction of processing your data

9. GDPR & CCPA Compliance

Rankwired is designed with privacy in mind. Our self-hosted solution helps you comply with GDPR, CCPA, and other data protection regulations by keeping all analytics data on your own infrastructure. For questions about our compliance, please contact us.

10. Cookies

We use essential cookies to ensure proper functionality of our website. We do not use third-party tracking cookies or advertising cookies. Our self-hosted analytics solution is designed to work without cookies, respecting user privacy.

11. Changes to This Notice

We may update this Privacy Notice from time to time. We will notify you of any material changes by posting the new Privacy Notice on this page with a revised "Last updated" date.

12. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact us at our contact page.